AIRPORT HOSPITALITY & TRAVEL RETAIL
First Class Customer Experience In The Heathrow Concorde Lounge
Premium. Seamless. Efficient.
Corporate catering specialists BaxterStorey enhanced the dining experience at the Heathrow Concorde Lounge with Zucchetti’s integrated POS solution, delivering a refined and efficient service for premium travellers.
With TCPOS, guests can order seamlessly across the lounge, while staff manage high service volumes with precision and consistency.
BaxterStorey
Airport Lounge Hospitality
Industry: Corporate Catering
Locations: United Kingdom
Solutions:
TCPOS
Stationary POS
Mobile POS on Tablet
Website: www.baxterstorey.com
“If our client comes back to us with something new to implement, I am sure that Zucchetti can deliver.”
Silvia Ampeuro – Site Manager
The Challenge
At the Heathrow Concorde Lounge, BaxterStorey needed to continuously improve speed, accuracy, and service quality, especially during peak times. Managing a high-end, multi-service dining environment required a system capable of supporting both kitchen and floor operations without disrupting the guest experience. The goal was to introduce a flexible and responsive POS solution that could adapt to different service flows while maintaining premium standards.
Implemented Solutions
Zucchetti delivered a tailored POS environment designed to support both front-of-house and kitchen workflows in a complex hospitality setting.
- TCPOS – high-performance POS for reliable daily operations
- Stationary POS terminals for stable, high-speed transactions
- POS Tablets for tableside ordering and fine dining service
- Advanced ordering features supporting kitchen integration and service flow
The Project
The implementation combined fixed terminals and mobile devices into a unified ecosystem, enabling seamless coordination between kitchen and service teams.
The rollout was carefully managed with no disruption to daily operations, including staff training and phased deployment to ensure smooth adoption.
Key Benefits:
- Improved service speed: Orders reach the kitchen faster with complete information
- Enhanced guest experience: Seamless, premium service across all lounge areas
- Operational efficiency: Better coordination between kitchen and floor teams
- Reliable performance: Stable system supporting continuous high-end service