FAQ
frequently asked questions
Get clear answers to the questions that matter most. The TCPOS FAQs guide you through our POS solutions, services and operations, covering product capabilities, deployment models, security, support and international scalability. Whether you are exploring TCPOS or looking for specific details, this section helps you understand how we support your business across different environments.
Company
Where is Zucchetti Switzerland based?
Zucchetti Switzerland is headquartered in Mendrisio, Switzerland, and operates internationally, with a direct presence in Switzerland, Germany, Austria, France, Italy, the United Kingdom & Ireland, Bulgaria, North America and Latin America. From this base, we support national and international clients in hospitality, travel retail, leisure & entertainment and retail sectors.
Being located in Switzerland allows us to operate within a highly regulated and compliance-driven environment. This experience translates into strong expertise in fiscal requirements, VAT structures, and multi-country operational governance.
Our team works closely with enterprise clients managing multi-site infrastructures, supporting both local deployments and international rollouts. Through our partnership with leading technology providers and certified resellers, we benefit from an extensive innovation network while maintaining a strong focus on the specific needs of our target industries.
This combination of local expertise and international reach enables us to support organisations seeking scalable, compliant and future-oriented POS solutions.
Is Zucchetti Switzerland part of the Zucchetti Group?
Yes. Zucchetti Switzerland is part of the Zucchetti Group, one of Europe’s leading software providers. The Group delivers a broad portfolio of POS, ERP, HR, fintech, and digital transformation solutions across multiple industries.
Being part of the Zucchetti Group ensures long-term financial stability, continuous investment in research and development, and access to a wide integration ecosystem. For TCPOS clients, this means reliable infrastructure, structured product evolution and compatibility with a broad range of enterprise software solutions.
While benefiting from Group-level resources, Zucchetti Switzerland maintains a dedicated focus on hospitality and retail environments as well as those mixed environments where aspects of both markets coexist: Travel Retail, Leisure & Entertainment, Stadiums, Hotels, etc. This vertical specialisation ensures that product development remains aligned with industry-specific requirements rather than generic software trends.
Clients gain the security of a large software group combined with the expertise of a focused technology partner.
What is the TCPOS Partner Network and how does it benefit businesses?
The TCPOS Partner Network brings together selected leading technology providers, system integrators and specialised service partners who collaborate to deliver integrated POS and payment solutions across hospitality, travel retail, leisure & entertainment and retail markets.
Through this network, businesses gain access to complementary technologies such as payment gateways, ERP systems, loyalty platforms, access control, hardware solutions and local integration expertise. This includes collaboration with hardware manufacturers, payment technology providers and independent software vendors, ensuring a complete and flexible solution landscape.
This ensures that TCPOS can be seamlessly integrated into complex operational environments while maintaining compliance, scalability and performance standards.
For customers, the partner network provides local implementation support, industry-specific knowledge and structured service coverage across multiple regions. This combination of central technology and regional expertise enables reliable deployments and long-term operational stability.
For organisations interested in expanding their portfolio, becoming a TCPOS partner opens access to innovative POS technology, structured support, and new revenue opportunities within a growing enterprise community.
Contact
How can I contact Zucchetti Switzerland?
You can contact Zucchetti Switzerland through our contact form available on our website. This ensures that your request is routed to the appropriate department, whether it concerns sales enquiries, partnership discussions or general information about TCPOS solutions.
For prospective clients, our team is happy to organise product demonstrations, personalised consultations or project evaluations tailored to your operational environment. We typically begin with an assessment of your sector, number of locations, and specific requirements to ensure a relevant discussion.
If you are an existing customer, dedicated support and service channels are available through our customer portal.
How do I request a demo or a meeting?
You can request a meeting through the contact form on our website.
Our team will follow up to schedule a tailored discussion.
A demo allows you to explore relevant modules such as POS operations, self-ordering, business intelligence and integration capabilities in a structured way.
During the initial exchange, we assess your sector, number of sites, deployment model preferences and integration landscape. This ensures the demonstration reflects your operational reality rather than a generic product overview.
Whether you operate in retail, hospitality, travel retail or corporate dining, our goal is to provide a clear understanding of how TCPOS can support your business objectives.
Solutions & Product Portfolio
What is TCPOS and how does it help businesses?
TCPOS is a scalable, comprehensive POS portfolio that has been innovating in point-of-sale and payment technology since the 1990s. It is designed to handle high-volume transactions, simplify operational complexity and deliver consistent, high-quality customer experiences across hospitality, travel retail, leisure & entertainment and retail sectors.
More than a basic cash register system, TCPOS combines core point-of-sale functionality with digital ordering, cashless and mobile payments, loyalty programmes, self-ordering and AI-enabled features. The platform is built to handle high-volume transactional environments with reliability, advanced security and compliance, making it suitable for enterprise scenarios where uptime and data protection are essential.
TCPOS provides flexible deployment options, and supports multiple languages, currencies and regional tax regulations. Through continuous innovation and API-driven architecture, it integrates with existing ERP, PMS and back-office systems to create a unified operational ecosystem.
Trusted by thousands of businesses worldwide, TCPOS empowers organisations to modernise their point-of-sale operations, reduce complexity and scale consistently as their needs evolve.
Why choose TCPOS over global POS competitors?
TCPOS is an enterprise-grade point-of-sale platform designed for a wide range of operational environments, from structured day-to-day operations in medium-sized businesses to more advanced, even international multi-site scenarios across hospitality, corporate dining and travel retail, where operational depth, compliance and integration capability are critical. With more than 25 years of experience in enterprise foodservice technology, TCPOS addresses structural requirements that standardised global POS solutions often simplify.
Unlike many SMB-focused or retail-centric systems, TCPOS provides a modular POS architecture capable of handling multi-site governance, European fiscal rules, VAT complexity, labour law constraints, and advanced pricing logic. The platform integrates natively with ERP systems, loyalty platforms, payment gateways, access control systems, HR software and kitchen management systems, enabling a fully connected digital ecosystem.
While large international vendors often prioritise scale through standardised cloud stacks, TCPOS offers enterprise functionality without rigid deployment models. Organisations benefit from structured flexibility, allowing centralised control combined with local configuration adaptability.
For companies operating in regulated, high-complexity environments rather than simple transactional retail models, TCPOS delivers enterprise performance, compliance readiness and operational adaptability within a unified POS platform.
If TCPOS is not fully cloud-native, how is it still future-proof?
TCPOS is a veteran in the point-of-sale and payment business. For over quarter of a century, it’s been the go-to for businesses in retail and hospitality. That is no coincidence, but because TCPOS is engineered around operational resilience, business continuity and enterprise governance rather than purely trend-driven cloud-native architecture models. The platform supports cloud-hosted deployments while maintaining an offline-first POS architecture, ensuring that individual sites continue operating even during WAN outages or connectivity disruptions.
This hybrid topology combines centralised multi-site management with local processing flexibility. Headquarters can maintain governance, configuration control and data visibility, while each location retains transactional autonomy when required. This is particularly critical in corporate dining, travel retail and high-volume hospitality environments where downtime directly affects revenue, compliance and brand reputation.
The technology roadmap includes API-first development, service decoupling, device independence and progressive cloud integration through tcpos n@xt, the web-accessible digital POS solution. Modernisation is delivered through controlled evolution rather than disruptive architectural replacement.
In enterprise environments, futureproofing is defined by stability, scalability and risk mitigation. TCPOS prioritises operational continuity and structured innovation over architectural fashion, ensuring long-term reliability across complex, multi-location infrastructures.
What are the advantages of TCPOS Hosting Services?
TCPOS Hosting Services provide a fully managed, secure and scalable infrastructure designed to support business operations across retail, hospitality, travel retail and leisure & entertainment environments.
Built on enterprise-grade technologies, including Microsoft Azure, the hosting environment ensures high availability and consistent performance, with a 99.9% SLA uptime. This allows businesses to run POS operations reliably across single locations and complex multi-site organisations.
Security and compliance are integral to the service. TCPOS Hosting Services align with PCI DSS and operate within ISO 27001-certified environments, ensuring that data is protected through encryption, controlled access and secure infrastructure. Continuous monitoring, automatic backups and proactive system management help minimise risks and ensure business continuity.
The solution is designed to support international operations, with multi-country, multi-language and multi-currency capabilities. At the same time, the fully managed approach reduces IT complexity and removes the need for internal infrastructure management.
Flexible hosting plans allow businesses to choose the level of service that best fits their operational needs, supporting growth while maintaining performance and security.
How does TCPOS support scalability and international rollout?
TCPOS is designed for controlled scalability across multi-country retail, hospitality and corporate dining organisations. The platform supports multi-language interfaces, multi-currency operations and country-specific fiscal compliance frameworks, enabling international expansion without regulatory friction.
Enterprise scalability is governed through a centralised configuration and governance model. Role-based access control allows headquarters to define global standards, pricing structures, reporting frameworks and compliance settings, while regional operations adapt to local tax rules, fiscal requirements and operational nuances.
The architecture supports phased deployment across new locations without destabilising existing infrastructure. Integration capabilities with ERP systems, financial platforms and business intelligence tools ensure consolidated reporting and central performance oversight across territories.
A strong localisation and partner ecosystem enables alignment with national regulatory environments and industry-specific requirements.
TCPOS enables structured international growth with central governance and local adaptability. Organisations scale while maintaining operational consistency, compliance integrity and enterprise visibility across diverse markets.
Why should we trust TCPOS as a long-term strategic partner?
TCPOS combines more than 25 years of enterprise POS expertise with a strong installed base across regulated European and North American markets. The platform is backed by the Zucchetti Group, one of Europe’s leading software providers, ensuring financial stability, long-term investment capacity, and strategic continuity.
Unlike diversified technology vendors whose priorities shift across industries, TCPOS maintains a dedicated focus on hospitality, corporate dining and travel retail sectors. This vertical specialisation ensures product development remains aligned with industry-specific compliance, operational and integration requirements.
The long-term technology roadmap includes tcpos n@xt, the new cloud-based digital POS solution accessible via web browser, designed to extend flexibility, device independence and API-driven integration while maintaining enterprise governance standards.
Trust in enterprise IT is built on stability, roadmap transparency, and operational reliability. TCPOS provides structured innovation grounded in proven infrastructure, enabling organisations to invest confidently in long-term digital transformation.
How quickly can I open a new store with TCPOS?
With TCPOS, opening a new store is fast and straightforward. A new shop can be created centrally, a POS terminal assigned, and the configuration deployed within minutes. Once synchronised, the terminal is ready to start processing transactions.
For growing retail chains, travel retail operators or corporate dining organisations, this means expansion does not become an IT bottleneck. Product data, pricing rules, tax settings, and operational configurations are automatically applied based on predefined templates, ensuring consistency across locations.
This structured rollout approach reduces on-site setup effort, minimises downtime and allows new outlets, pop-ups or temporary locations to go live quickly.
TCPOS turns expansion into a controlled and repeatable process. Whether launching a single new location or scaling across multiple sites, you maintain operational consistency while accelerating time to revenue.
Growth becomes easier, faster and more predictable.
What business value do TCPOS Self-Ordering Kiosks provide?
TCPOS Self-Ordering-Kiosk terminals help increase throughput and revenue while improving operational efficiency. In many quick service, travel retail and corporate dining environments, self-ordering can increase the average basket value by up to 15 percent through guided upselling and intuitive menu presentation.
At the same time, self-order terminals reduce pressure on staff during peak hours and optimise labour allocation. Fewer queues, faster transactions, and greater customer autonomy translate into improved service levels and higher throughput.
Because kiosks are fully integrated into the TCPOS ecosystem, orders flow directly to kitchen systems and reporting tools without manual intervention.
The result is a measurable impact: higher revenue per customer, improved operational flow, and better resource management.
Self-ordering is not just automation. It is a structured way to drive growth and efficiency in high-volume environments.
Read more about the advantages of the TCPOS Self-Ordering Kiosk
Can AI replace the traditional POS?
In different hospitality settings, with visioncheckout, customers place their items on a tray, the system identifies them within seconds, and payment is completed instantly with a simple tap of a card or mobile device. This creates a cashless, fast and frictionless flow, reducing queues, accelerating service and enabling efficient operations even during peak periods or extended hours.
For corporate dining, travel retail, sports venues, and quick service environments, this translates into higher throughput, improved customer experience and lower dependency on manual staffing at checkout.
Rather than replacing staff, AI checkout enables efficient operations in high-footfall environments, handling both peak periods and steady demand without the need for advance resource planning or additional staffing. This allows businesses to scale service dynamically while maintaining speed, consistency and customer satisfaction.
It is a practical step towards smarter, more efficient POS operations.
Discover how AI-based Item recognition and AI self-checkout can boost your business
Industries
Which markets does TCPOS serve?
TCPOS delivers enterprise POS solutions for organisations operating across Hospitality, Travel Retail, Leisure & Entertainment and Retail sectors.
In Hospitality, TCPOS supports corporate catering, workplace dining, casual dining, quick service restaurants, fine dining, hotels, universities, hospitals and retirement homes. These environments require advanced pricing logic, subsidy management, badge-based, closed-loop as well as open-loop payments, table service workflows, and structured reporting across multiple outlets.
In Travel Retail, including airports, railway stations and service stations, TCPOS enables multi-currency transactions, fiscal compliance and high-volume checkout performance. The platform supports fast throughput, central governance, and consistent operations across international locations.
For Leisure & Entertainment venues such as theme parks, stadia, museums and cruise liners, TCPOS provides mobile POS and self-service terminals, ensuring fast and reliable performance during peak periods with high transaction volumes across foodservice and retail operations.
In Retail, TCPOS serves supermarkets, discount chains and franchise networks, enabling central pricing control, loyalty integration and scalable multi-store management.
Across all markets, TCPOS combines integration capability, compliance readiness and enterprise scalability within a unified POS ecosystem.
What makes TCPOS particularly strong in Corporate Dining environments?
TCPOS is built to operate within corporate ecosystems where catering is integrated with HR systems, identity management, facility management and financial controlling. Unlike standard hospitality POS platforms designed primarily for retail transactions, TCPOS addresses enterprise foodservice complexity.
The platform integrates with HR databases and identity systems to enable closed-loop payments, employee authentication, and role-based pricing structures. It supports closed-loop payment models, subsidy allocation, cost centre management, employee tier differentiation and time-based tariff logic.
Subsidy and loyalty mechanisms can be automatically recognised and applied based on user identity, enabling targeted campaigns, personalised offers and pricing rules linked to specific employee groups or customer segments.
These features are critical in corporate campuses, industrial catering, healthcare institutions and educational environments.
Advanced reporting aligns with corporate controlling requirements, linking sales data to cost centres, departments, and financial governance frameworks. Integration with ERP and accounting systems ensures accurate reconciliation and budget tracking.
TCPOS understands that corporate dining is not simply restaurant service at scale. It is a controlled, policy-driven environment requiring compliance, traceability, and structured financial oversight.
This domain-specific capability differentiates TCPOS clearly from generic SaaS hospitality POS solutions.
Find out how TCPOS is the perfect match for Corporate Catering
Support
How can I contact the TCPOS Helpdesk?
You can contact the TCPOS Helpdesk through the dedicated Helpdesk page on our website. For technical support related to your TCPOS POS system or payment solutions, the recommended approach is to open a support ticket via the Customer Portal.
Submitting a support ticket through the Customer Portal ensures structured communication, clear documentation, and prioritised case handling. Once logged in, you can report incidents, request technical assistance, track ticket status, and access relevant support information. This centralised ticketing system guarantees transparency and efficient resolution management.
If you do not yet have Customer Portal access credentials, you can request them directly on the Helpdesk page. Access details will then be provided so you can securely submit and monitor your support requests.
For urgent matters, the Helpdesk page also displays the direct support phone number, allowing immediate contact with our technical support team when required.
Using the TCPOS Customer Portal remains the preferred method, as it ensures traceability, accountability and consistent service quality for enterprise POS and payment infrastructures.
I forgot my password to the TCPOS Customer Portal. What should I do?
If you have forgotten your password, you can reset it directly on the client portal login page by selecting the “Forgot password” option. You will receive instructions via email to securely create a new password.
This automated reset process ensures secure access management while minimising delays. If you encounter difficulties during the reset procedure, our support team can assist you through the appropriate service channel.
Maintaining secure access credentials is essential for protecting ticket information, documentation, and account data within the client portal.
Contact our team via our Helpdesk page and follow the simple instructions
Security & Compliance
Is the TCPOS internet connection secure?
Yes. TCPOS operates through secure, encrypted connections to hosting services, ensuring safe data transmission between your POS terminals and central systems.
All communication is protected using modern encryption standards, safeguarding transaction data and business information. At the same time, TCPOS is designed to continue operating even if internet connectivity is temporarily interrupted. Sales can proceed without disruption, and data synchronises automatically once the connection is restored.
This combination of security and operational continuity ensures that your business remains protected without sacrificing performance.
For multi-site hospitality and retail environments, this means reliable online management with built-in resilience. You benefit from central visibility and reporting while maintaining uninterrupted store operations.
TCPOS delivers secure connectivity designed for growth, stability, and peace of mind.
Is your POS software PCI DSS and ISO 27001 certified?
Yes. The payment suite connected to TCPOS and other Zucchetti solutions complies with PCI DSS 4.0 requirements and operates within ISO 27001 certified infrastructure. This ensures secure handling, processing, and transmission of cardholder data within a controlled, audited and continuously monitored environment.
PCI DSS compliance protects payment transactions by enforcing strict standards for encryption, network security and access control. ISO 27001 certification confirms that information security management processes follow internationally recognised best practices, including structured risk assessment, incident response procedures and continuous security improvement.
For retail, hospitality, travel retail and corporate dining organisations, safeguarding payment data and sensitive business information is essential. TCPOS integrates secure payment technologies within an enterprise-grade governance framework designed to reduce risk and support regulatory compliance.
The combination of PCI DSS compliance and ISO 27001 certification provides a strong and transparent security foundation for multi-site POS infrastructures operating in regulated markets.
Do you want to know more about how our solutions grant the security of your data?
Do you comply with GDPR?
Yes. TCPOS solutions are compliant with GDPR principles by design, including data minimisation, controlled access management, and secure data storage practices.
Organisations operating in the European Union shall ensure lawful processing of personal data. TCPOS fulfils compliance through structured data handling procedures and configurable access controls.
By integrating secure data management within the POS environment, organisations can maintain operational efficiency while respecting regulatory obligations.